Effective date: October 2, 2026
This Returns and Refund Policy applies to purchases made through steadyworks.org (“Steadyworks,” “we,” “us,” or “our”). Because our products are digital — online courses and downloadable materials you access instantly — this policy explains how refunds work for that kind of product.
Our 14-day money-back guarantee
We want you to feel good about your purchase. If you’re not satisfied with a course, you can request a full refund within 14 days of your purchase, for any reason. No hard feelings and no hoops to jump through — just email us and we’ll take care of it.
How to request a refund
To request a refund, email us at hello@steadyworks.org within 14 days of your purchase. Please include:
- The email address you used at checkout
- Your order number (from your receipt), if you have it
- Optionally, a quick note on what didn’t work for you — feedback helps us improve, but it’s not required
We’ll confirm your refund by email once it’s processed.
How refunds are issued
Approved refunds are returned to your original payment method through our payment processor, Stripe. Once processed, it typically takes 5–10 business days for the funds to appear, depending on your bank or card issuer. When a refund is issued, your access to the course will be removed.
About digital products
Our courses and materials are digital and are delivered instantly, giving you immediate access to the content. Because of this, digital products are generally non-returnable. We offer the 14-day money-back guarantee above as a courtesy, so you can buy with confidence.
Fair-use and abuse
This guarantee is offered in good faith. We reserve the right to decline a refund where we reasonably believe the policy is being abused — for example, repeated purchase-and-refund activity, requests made after the 14-day window, or where course content or downloads have been copied, shared, or distributed. We also reserve the right to refuse service or revoke access in cases of fraud or violation of our terms.
Trouble accessing your course?
If you’ve purchased a course and are having trouble accessing it, please don’t request a refund right away — just email us at hello@steadyworks.org and we’ll get you sorted out quickly. In most cases it’s a simple login fix, and we’re happy to help.
Buyers in the EU/UK
If you are located in the European Union or the United Kingdom, you normally have a 14-day right to cancel purchases of digital content. By completing your purchase and gaining immediate access to the course, you request immediate delivery and acknowledge that this right to cancel may no longer apply once access has been provided. This does not affect the voluntary 14-day money-back guarantee described above, which we offer to all customers.
Changes to this policy
We may update this Returns and Refund Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. The policy in effect at the time of your purchase is the one that applies to that purchase.
Contact us
Questions about a refund or this policy? Email us at hello@steadyworks.org and we’ll be glad to help.